Lost sim

[Yuadoom]

I need help please.  

I lost my sim and I don't have an account created .If I try to create an account now a code is sent to my lost sim. How can I replace my sim?

[darlicious]

@Yuadoom 

If you lost lost your SIM card vs misplaced it somewhere at home (or put it somewhere safe like I currently have done and it's so safe I can't even find it.....yet?!!) then have the CSA suspend your service via lost/stolen until you contact them again with your new unactivated replacement sim card #. Once the CSA performs the sim swap you will then be able to create your self serve account.

Write down the email, password, 4 digit account pin #, security question and answer and put it somewhere safe and secure for future reference.....if you find my SIM card there give me shout. thx!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

[Yuadoom]

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@softech wrote:

@Yuadoom   You will have to open a ticket with PM Support for assistance.  Since you don't have a My Account, you will need to direct message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Also, get a replacement SIM in store today.  Once you have the new sim, depends if you have access to My Account yet, you will either request Change SIM card via My Account or open ticket with PM via messaging to have them change the sim card on the system for you

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Thanks will do that.

[Yuadoom]

Thanks Meow

[softech · Accepted solution]

@Yuadoom   You will have to open a ticket with PM Support for assistance.  Since you don't have a My Account, you will need to direct message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Also, get a replacement SIM in store today.  Once you have the new sim, depends if you have access to My Account yet, you will either request Change SIM card via My Account or open ticket with PM via messaging to have them change the sim card on the system for you

[Meow]

Usually SIM is replaced through self-serving account. Since you do not have it, contact agent to assist you.

Send a private message to the CSA - agent by clicking Here