01-16-2023 11:44 AM
01-16-2023 02:16 PM
@Jakekidman wrote:Did that but it won’t change it
@Jakekidman - if you have your account listed as Lost/Stolen status, then go into your My Account and resume/reactivate it. Log out, then log back in.
Can you do the SIM-SWAP now?
01-16-2023 01:56 PM
I am also trying to deal with the same thing. DO you know if you have to do anything to activate the sim card or can you just put in the number and carry on?
01-16-2023 01:00 PM
01-16-2023 11:57 AM
Ok thank you
01-16-2023 11:48 AM
@Jakekidman you know what, forgot to tell you, use Desktop or Laptop!!
there is a problem with that page with Mobile browser, it won't work if you access on the phone
01-16-2023 11:46 AM
Did that but it won’t change it
01-16-2023 11:46 AM
@Jakekidman you just need to login to My Account, click Change Sim card from Quick link menu on top and follow the steps
01-16-2023 11:45 AM
Log in into your PM account and do SIM switch
01-16-2023 11:45 AM
Do you have access to the registered email inbox? Can you login to your account?
Login to the account and use the change sim option in profile.