Lost email login

[courtcliff05]

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

[computergeek541]

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@softech wrote:

@computergeek541   any words from PM if *611 issue will be fixed soon? it has been long enough ..

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sorry, I haven't read about any update

[softech]

@computergeek541   any words from PM if *611 issue will be fixed soon? it has been long enough ..

[computergeek541]

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@courtcliff05 wrote:

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

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As you haven't been able to use the automated IVR to use the voucher, you'll need to regain access to your Self Serve account.  To change the e-mail address linked to your Self Serve account, please open a ticket to contact a customer support agent.  Open up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and after opening that link, type "change self serve e-mail address".

[softech · Accepted solution]

@courtcliff05 

you can probably open ticket with PM support to change your email address for login as well as ask them to help loading your voucher

If you use Method 1 below, please choose PIN for validation at the end of the ticket open step.  Or you can use method 2 for direct message

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there