cancel
Showing results for 
Search instead for 
Did you mean: 

Lost email login

courtcliff05
Great Neighbour / Super Voisin

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

 

 

4 REPLIES 4


@softech wrote:

@computergeek541   any words from PM if *611 issue will be fixed soon? it has been long enough ..


sorry, I haven't read about any update

@computergeek541   any words from PM if *611 issue will be fixed soon? it has been long enough ..


@courtcliff05 wrote:

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

 


As you haven't been able to use the automated IVR to use the voucher, you'll need to regain access to your Self Serve account.  To change the e-mail address linked to your Self Serve account, please open a ticket to contact a customer support agent.  Open up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and after opening that link, type "change self serve e-mail address".

softech
Oracle
Oracle

@courtcliff05 

 

you can probably open ticket with PM support to change your email address for login as well as ask them to help loading your voucher

 

If you use Method 1 below, please choose PIN for validation at the end of the ticket open step.  Or you can use method 2 for direct message

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

Need Help? Let's chat.