Losing 500mb data bonus on auto pay

[generalbarca]

Good day,

I lost my 500mb data bonus for auto pay. I am currently using a legacy play, 30 dollars a month, for 2gb data. I would receive 2.5gb data, because I enabled auto pay.

I believe this is a glitch in the public mobile system.

Who would I need to contact to fix this?

~Generalbarca

[darlicious]

@generalbarca 

It does sound like a glitch have you ended up using add on data because of It?

Edit:

@Anonymous 

Where as the plan options don't list it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @generalbarca : In the upper pic - middle left side - it says 500 + 500. The second 500 is the autopay bonus. In the next pic same with Current plan - 500 + 500.

Man pics are so much easier to work with.

[darlicious]

@generalbarca 

Note in the screenshots below where the 500mb autopay bonus is noted and where it isn't. This will help determine when, where, why and if your autopay bonus is missing.

[darlicious]

@generalbarca 

That's why I asked all the questions to determine if it's a new or old problem. What does your plan details say and/or go to the change plan page and try scheduling a change plan on next renewal. Before you confirm it ( which you don't need to to do as its a test) a pop up box appears with plan and promo details of your current plan. What does it list?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @generalbarca : Could you post some screenshots: the left side of your overview page and also click on Plan details and screenshot that below your number.

[generalbarca]

It disappeared recently. I check my account periodically, every few months. Last I check, I was recieving the 500mb data. I have been with public mobile for over 3 years now. I always recieved the bonus data. Look like public mobile either cheated me recently, or they have a glitch.

[generalbarca]

I have been with public mobile for over 3 years. if auto pay was the problem. it would have been a problem 3 years ago. I get the 2 dollar auto pay bonus discount. So my auto pay is working. public mobile is the problem.

[darlicious · Accepted solution]

@generalbarca 

Did you have the 500mb before and it has disappeared? Or did you recently register for autopay and haven't recieved the 500mb autopay bonus. Can you tell us when you initially got the $30/2gb plan? There have been several different versions of the $30/2gb plan. Is it the "quebec" plan? The texted offer $30/2gb plan from spring 2020? There was one briefly offered in August 2020? At least one older one that was a $30/1.5gb plan with a recurring 500mb plan data bonus from August 2019 I think?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

@generalbarca  - when you log into the MyRewards section: https://publicmobile.ca/en/on/myrewards/dashboard

do you see the Autopay listed?

I know two people on that plan, so let me know here...I may have reach out to them if there is an issue...

When you go to Plan Details, what does it bring up? Can you post what is says?

Also, check the bottom of your Overview TAB...does is "You are currently registered for dynamic Autopay" ?