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Loging into my account

AK613
Great Neighbour / Super Voisin

No matter how many times I try....I get the pass code via text then reset my password. Then I try to log in and it never works. I've tried about 7 times now

3 REPLIES 3

Meow
Mayor / Maire

Do not change your password. First try one of these remedies:

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

 

After changing password wait 15-20 min and try to log in again.

hycm53
Mayor / Maire

@AK613 wrote:

No matter how many times I try....I get the pass code via text then reset my password. Then I try to log in and it never works. I've tried about 7 times now


Because PM website has caches issue, so using computer , private or incognito mode browser to login. 

Quigley
Mayor / Maire

@AK613 

Try logging into your account using a browser in incognito or private mode instead.

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