Locked sim card

[DougHay]

I had to replace my phone so I moved the sim card to the new phone and it tells me that it is locked. I don't know how to resolve this.

[BKNS27]

@DougHay 

It sure sounds like it is locked or it is not compatible with PM. 

What is the make and model of your new phone?

You can return it for a refund if it is locked or not compatible.

[hairbag1]

@DougHay 

is there someone close by with a cellphone you could try your sim in their cellphone ?

[DougHay]

Was purchased brand new from Amazon as an unlocked phone.

[Handy1]

@DougHay  Is this brand new phone or new to you ? If used new phone you will need to ask the carrier it came from to unlock it for you . If it’s just a SIM PUK support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@DougHay 

could be your new cell is locked to previous provider. Try the sim in your old phone or a different unlocked phone.