List of missing devices from Compatibility Checker

[Alan_K]

Hi Community,

Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that there are devices that are not captured still, and we want to keep track of that here to provide feedback on a regular basis.

Please comment below your phone make and model that wasn’t found on our checker and we’ll be sharing on a monthly basis back to our partners.

Thanks,

Public Mobile Community Team

List of missing devices added (July 2019)

Click below to open the list of devices:

Spoiler

• BlackBerry KeyOne 
• BlackBerry Key2
• BlackBerry Motion
• OnePlus 7
• Pixel 3a 
• Moto G7 Play
• Moto G Dual SIM
• LG V20
• LG V30
• LG V40
• Samsung Galaxy S10
• Samsung Galaxy S10e
• Samsung Galaxy A5
• Samsung Galaxy A7
• Samsung Galaxy A10
• Xiaomi Redmi Note 7

List of missing devices added (August 2019)

Click below to open the list of devices:

Spoiler

• BLU Studio C6L
• Maxwest nitro 4x
• Motorola G7 Play
• Nokia 5
• ASUS Zenfone 5z
• Palm Phone PVG100
• STK Device Family (Coming soon)

[computergeek541]

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@Naepalm wrote:

 

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@Naepalm Whichever website that screenshot came from, I highly suggest not using it.  It will only confuse people.  The information provided is incorrect. Public Mobile does not have any 2g-type network.  This could potentially cause people to think that a phone is compatible when it isn't.

[Naepalm]

@Lucas678 

You can check this Telus IME# Check and it will tell you if it works on the network. 

http://mobility.telus.com/devicecompatibilitycheck/?locale=en

Shows that it is compatible although it does not have use of all bandwidths. 

( edit: picture removed) @computergeek541 

 

Have a great day!

[Lucas678]

Xiaomi Redmi Note 9s

Looking at getting this phone but it's not on the compatibility list. Please respond if you use one on this network

[Triguy]

It is compatible with PM.

https://en.m.wikipedia.org/wiki/Telus_Mobility

[slife]

Hey I'm curious about the packard bell A5000

GSM/GPRS/EDGE 850, 900, 1800, 1900 MHz; 4G HSPA+ 850, 1700/AWS, 1900, 2100 MHz; 4G LTE 2, 4, 5, 7, 17

thanks for your time!

[gblackma]

@JJordens17  according to this site its 100% compatible has both the required 3g and 4g LTE bands. Stay safe.  https://www.phonegg.com/phone/13036-Samsung-Galaxy-A51

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[JJordens17]

I just received a Samsung Galaxy A51 (model SM-A515W) as a gift and it does not appear on the compatibility list. Thanks

[srlawren]

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@Lise01 wrote:

Hi. Is the Samsung a51 compatible? Thanks!

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@Lise01 generally yes.  There are a few variants of the A51 sold in other parts of the world, but if you acquired it in North America it is definitely compatible.  

EDIT: there are Russian and Autralian variants that I'm less sure about, but the Global versoin SM-A515F/DSN (Global) and Latin American SM-A515F/DS (LATAM) will certainly work.  I'm not sure about the Brazilian variant either actually.

[Lise01]

Hi. Is the Samsung a51 compatible? Thanks!

[geopublic]

@pazmariano  Set your phone to 3G and try connecting. I'm assuming you already have activated your card?

[gblackma]

@pazmariano  restart your phone, enavle data  and try to send an mms text message. If that works, your APN settings are correct. Log into your self service account and see if you have data available it should look like xxx/ 250mb at 3g speed. See below.

[pazmariano]

Hi @gblackma,

Thanks for your suggestion. Tried the steps but still failed to connect using mobile data.

[gblackma]

@pazmariano reset your network settings and restart the phone. Samsung's will usually propagate the correct APN settings for the phone.

Samsung Galaxy J7 V / Galaxy J7 - Reset Network Settings

1. From a Home screen, swipe up then navigate: Settings. > General management.
2. Tap Reset.
3. Tap Reset network settings.
4. Tap RESET SETTINGS.
5. Tap RESET SETTINGS to confirm.

Enable data, Restart your phone,  reenter your wifi if applicable.  Try sending an mms text message and to surf the net.  Stay safe.  Welcome to PM.  

[pazmariano]

Hi,

It's Model no is: SM-J730G

Thanks.

[brettster99]

@pazmariano @gblackma 

Samsung galaxy j7 pro. Need help with APN settings 

[pazmariano]

Hi,

Thanks for your reply. But I cannot enter APN details because it prompted settings are not available for the user. Hope anyone can help with this.

Thank you.

[gblackma]

It's 100% compatible has both the required 3g and 4g bands @pazmariano . Stay safe.  The PM SIM is a tri punch one fits all 3 of the sizes.

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Note- your old providers account must be active to port. 

[brettster99]

@pazmariano 

Does it have this somewhere in the about section 

SM-J710F*

 850MHz, 1900MHz

Band5-850MHz, Band7-2600MHz

SM-J710M*

850MHz, 1900MHz

 Band17-700MHz, Band5-850MHz, Band4-AWS, Band2-1900MHz, Band7-2600MHz

Because if it does then it is supported by Public mobile 

[geopublic]

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@pazmariano wrote:

Hi,

It's Samsung Galaxy J7 Pro. Is it compatible with the Sim?

Thanks.

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@pazmariano  Yes, that phone supports all  the necessary bands and will work without any issues. PM sim card are tripunch so no issues there either.

[pazmariano]

Hi,

It's Samsung Galaxy J7 Pro. Is it compatible with the Sim?

Thanks.

[geopublic]

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@pazmariano wrote:

Hi, 

Please include Samsung Galaxy J& Pro in the list so I can use my mobile data soonest because I needed it at work.

Thank you.

Maria Paz Mariano

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@pazmariano  If the J3 Pro is the North or South American model it will work without any issues.

[pazmariano]

Hi, 

Please include Samsung Galaxy J& Pro in the list so I can use my mobile data soonest because I needed it at work.

Thank you.

Maria Paz Mariano

[Em03]

Looking to see if there is compatibility to the Samsung A6?

[computergeek541]

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@pr4mr wrote:

Wasted time and money on sim card and plan, and my phone says invalid sim card!

phone is    LG L44VL

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Sorry, but a phone with only CDMA and LTE won't be any good here. While LTE might work (depending on frequencies supported) for data an text messaging, you won't be able to make or receive any phone calls with this device.  That device isn't really any good for any carrier here, so I highly suggest purchasing a different phone.

[pr4mr]

Wasted time and money on sim card and plan, and my phone says invalid sim card!

phone is    LG L44VL

[smiles0]

LG Q6, model number LG-M703

[computergeek541]

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@NicoleStates wrote:

It's also missing Samsung Galaxy Alpha ( SM-G850W) . Does anyone know if this is compatible?

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Yes, it is. This is a Canadian-specific variant.

[Jb456]

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@NicoleStates wrote:

It's also missing Samsung Galaxy Alpha ( SM-G850W) . Does anyone know if this is compatible?

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@NicoleStates 

Yes it will work.

[NicoleStates]

It's also missing Samsung Galaxy Alpha ( SM-G850W) . Does anyone know if this is compatible?

[pryadko]

Please add Samsung Galaxy A50 to your list of compatible phones.