Plan Renewals
3 days before your renewal you will get a reminder to pay text from pm (611). You will get this text whether you have paid ahead of time or not or whether or not you are set up for autopay. You can use this as your reminder to top up your account.
At or before 9pm eastern on the evening before renewal your account status will change to EXPIRED from ACTIVE as your 30 day plan is about to expire. Unless you have no services this is perfectly normal. You can safely ignore the "You have been suspended" message as it says if you have manually topped up your account or are on autopay.
On the day of your renewal at midnight eastern your plan services will renew and any counters (like data) in your account will reset to zero (0/1024mb). Rewards will be converted and applied to your balance as available funds if you are on the rewards program this does not apply if you are on the points program.
At 2am eastern your plan amount will be debited from your available funds in your balance. If there is insufficient funds in your balance to cover your plan amount the difference will be charged to your autopay card as an automatic top up. Your card statement will show this amount+taxes.
Your payment history will show 30 DAY PLAN....$10 and depending on your plan either your applicable data amount 1 GB OF DATA AT 3G SPEED.......$15 or 3GB/$25 or 5GB/$30 and so on or for the $15 plan the talk portion 100 Minutes Canada-wide Talk.......$5.
If an automatic top up and/or the plan/data/minute debits/credits do not show in your payment history by 2:15am eastern* you have likely suffered an autopay fail. You will have until 6am eastern to make a manual top up and reactivate your plan. If reactivate does not take your plan amount from your balance then briefly suspend your service via lost/stolen.Log in/out. Resume your service. This forces the payment and the transactions will show up in your payment history.
*The only way to tell if renewals are delayed and you rely on autopay to pay your plan amount would be to manually top up your balance and try to force payment via lost/stolen. The payment system will not debit your account balance your plan amount before renewal occurs across the board.
At 6am eastern any account that has not paid for their plan amount in full will have their services suspended or if its been 90 days these accounts will be cancelled and deactivated and lose their phone number. Active accounts will change from expired/suspended to active status. Occasionally this process is delayed up to 6 hours or so....check your transactions in your payment history for confirmation. When renewals are delayed and your account balance and/or autopay card has not been charged this will delay service (account) suspensions by the same amount of time.
At noon eastern you will recieve two texts from 611. The first confirms your rewards were successfully applied to your account. The second confirms your plan has successfully renewed. Not recieving the second text indicates an autopay failure. **The rewards text now arrives 12 hours later at midnight eastern....this is a known glitch that pm has yet to fix. (I will confirm and edit what if anything points program customers recieve at midnight.)
It is my suggestion that before and after renewal you screenshot your overview page and your payment history in case their are any anomolies that need to be addressed like your data counter not resetting. If you like to keep detailed records and you are computer savvy @LurganIeUk has an excel file to export your account history to....send him a private message if this interests you.
