Just inserted new SIM card and signed up and showing no data remaining

[Kym]

Hi there,

I just signed up and inserted the SIM card into my iPad air.  It gave me a message saying - Cellular Data Plan Usage.  There is no data remaining on your current plan. It asks if I want to add more data.  This is the first time inserting the card into the device and online I am showing no data has been used.  Can you please advise what I should be doing? 

[esjliv]

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@Meow wrote:

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

What is ipad air? Is that a phone???? I believe PM SIMs are for phones only but I might be wrong...

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@Meow - if the ipad has a sim slot it should work.

[Meow]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

What is ipad air? Is that a phone???? I believe PM SIMs are for phones only but I might be wrong...

[NDesai]

@Kym Have you tried rebooting your iPad? If you have a spare cell phone, try the sim card on it and test data.