Issues with "Future Dating" your rate plan?

[Jeremy_M]

Hey Community,

If you're experiencing any issues with "Future dating" your rate plan, please reply to this topic and share your experience with us.

In doing so, are awesome Community and moderators will be able to assist you 🙂

Note: Please do not share any personal account information in your reply

Thanks,

Jeremy

[holhm22]

Hmm.. my account says the new 12GB data under plan details, but on the "add-on" section in the overview, it's still 6GB. Which one should I trust?

[Mana]

Good to hear. Thanks.

[Rockdaddy22]

Just in the past week I've seen more successes then I've seen in a year. So it's definitely looking better

[Mana]

If it is, that's a very good news.

[Rockdaddy22]

I just think the system is starting to get fixed.

[Mana]

@Rockdadyy22. It sounds like you have done all the right things so far not to run into any issues.

With regards to making sure that future dated plan kicks in without any issues, do you mind sharing what you sis, step by step with everyone? Maybe it will help some people out here.

Thanks in advance.

[PBForMe]

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@Jonavin wrote:

@PBForMe Does the add-on data allotment say 12GB as well?

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It does.

[Rockdaddy22]

What do you mean nothing worked, just because you had 6GB instead of 12GB? I understand the US part and that's terrible.

[benderama]

So I signed up two plans and future dated the fall promos for the 30th but those failed. 

I messaged @Shazia_K and @Mary_M a few days ago but no reply since. 

I was without service in the US this past weekend but still patiently waiting. 

Nothing has worked since I signed up on November 20 so hopefully they can switch me to the fall plan, credit me, and start the cycle fresh. 

TIA

[Jonavin]

@PBForMe Does the add-on data allotment say 12GB as well?

[Rockdaddy22]

I was speaking to the person above, sorry

[PBForMe]

I know what it means, but many users don't and freak out. 

EDIT: Sorry, I don't mean on the plan details page, I mean on the last day of your plan when you log in it says in big text PLAN EXPIRED like you have to do something to renew your plan, even if you are on autopay.

Also suggesting it's expired when in fact its the last day, so it's not expired... its expiring... big difference. 

[Rockdaddy22]

It just means the promo we're on is expired.

[Rockdaddy22]

My girlfriend also had autopay on, but we had loaded the money a couple days before.

[PBForMe]

Just to report my future dated plan change to the promo worked successfully on autopay as well. Perhaps they fixed the issue? 

I think maybe a lot of the issues come when people see the 'plan expired' text on the last day then try to start manually adding money and activating plans. 

Just a suggestion, that 'plan expired' text on the portal should really be changed to something like 'plan expiring' with the subtext 'automatic renewal enabled' if autopay is enabled or some such. The way it is worded confuses users. 

[Rockdaddy22]

Expired is good.
To add to that, my girlfriends plan changed without a problem.

[holhm22]

Confused with what is showing up on my account right now, Plan Details page says 12GB days, intl text, and prov talk like it should, but what's up with "expired" randomly on the list? Any meaning to that? Also, overview page says I have 6GB data as it was previously, so is my plan actually switched to 12GB or is it still on the 6GB?

[XavierTrudeau]

No, the only ppl who answered me did on this thread.

[Mana]

@XavierTrudeau thanks.  I was just asking if your future dated plan change got enabled by itself or did you have to request a mod to change it, just like some other people here?

[XavierTrudeau]

@Mana I dont think he did anything. My phone never stopped working. I expected it not to work because the last 2 times it didn't...

[Mana]

@XavierTrudeau Did you get one of the mods to fix the activation of your future dated plan or did it kick in itself?

[gc99]

stil waiting for mine to be fixed

plan switchover date was Nov 29

[Mana]

Did the mod fixed it for you or the auto renewal worked for you now?

[XavierTrudeau]

Yes it does, and now its active + it says I have 12gb. Thanks!

[Rockdaddy22]

Does your phone work? If so its normal.

[XavierTrudeau]

Dec 4th*

[XavierTrudeau]

Hello,

I had made a change for my plan at the renewal date (nov 4th) from the 6gb/120 to 12gb/120 during the fall promo. Now it says my account is inactive and I must make a payment to reactivate the old plan. Please fix, thanks!

[joh]

Like mbouletcraig, I sent my 1st email November 22 concerning failed future dating, Ashley fixed mine yesterday (Dec.2).  Everything is restored, I can now make/receive calls.  My pocket is a lot lighter, no longer need my mom's old Nokia flip along with my iPhone. 

I can also email again to get help from PM, wasn't able to for a week.

[Mana]

I am glad it worked out for you.
What future date had you selected?

[mbouletcraig]

I sent an email for the failed future dated plan november 23rd and Ashley fixed it today. It can give you an idea of the backlog.

I'm glad everything has been sorted out!