Samsung Fold 6 - E Sim issues

[Mmajidi]

Hello, 

I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide any service. I am either getting "no service" or "emergency calls only". No data or calls or text can be sent or received. 

Has anyone else come across this issue? Please let me know how I can work around this to get this set up or is my only option to order a physical sim. 

Thanks, 

Mmajidi

[Mmajidi]

@Chalupa_Batman Thanks for your input here - definitely thought you were onto something but it turns out because I only have one SIM it defaults to setting that as a primary.. still no resolution. I have contacted customer support so hoping they will be able to resolve it.

[Chalupa_Batman]

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@Mmajidi wrote:

Hello, 

I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide any service. I am either getting "no service" or "emergency calls only". No data or calls or text can be sent or received. 

Has anyone else come across this issue? Please let me know how I can work around this to get this set up or is my only option to order a physical sim. 

Thanks, 

Mmajidi

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Hello @Mmajidi Have you gone into the settings and made sure the eSIM is set as your primary? Have you rebooted your phone?

https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s24/topic/esim/choose-your-preferre... 

I really wish Public Mobile would have these very detailed How To's on their website. 🙂

[hTideGnow]

hi @Mmajidi you will need support to assist and maybe get a new eSIM 

please message them here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437