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Is public moblie down ?

Coopang-
Great Neighbour / Super Voisin

Hi just wondering if public mobile is down right now.  I can't recieve or send text messages. I have check on my account it says I have unlimited talk and text as well I have data. I have the 30.$ plan with another 3 weeks left on it . I can however make a phone call. Is anyone else having this issue?

5 REPLIES 5

BKNS27
Mayor / Maire

@Coopang- 

Check the outage map in your area:

https://istheservicedowncanada.com/status/telus/map 

hTideGnow
Mayor / Maire

hi @Coopang-  data and voice work? just text down?

HALIMACS
Mayor / Maire

@Coopang- 

 

Try turning off RCS services, like iMessage or chat, and using SMS again.

 

If Android, try adjusting Chat messages options.

 

  1. tap Messaging app, 
  2. tap 3 little dots top right, 
  3. select Settings, 
  4. under Chat settings, scroll to "Select default messaging type", 
  5. toggle it to Automatic or Text/multimedia msg

 

For Apple, adjust the iMessage settings:

 

  1. tap the Settings app,
  2. tap Messages,
  3. turn  iMessage off by toggling the switch to grey from green.

 

EFIT:  Also try SIM in another device to see if SMS works. 

softech
Oracle
Oracle

@Coopang- working for me

 

which province and city you are at?

 

does it show it connect?

try to reboot the phone or reseat the sim card

 

 

Handy1
Mayor / Maire
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