Invalid phone number.

[Victori1]

I have been trying to change my public mobile phone plan and every time I transfer my phone number it showing invalid phone number. 

[computergeek541 · Accepted solution]

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@Victori1 wrote:

I am planning to transfer my existing number from public mobile that I have been using 

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Sorry, but a phone number can't be transferred from one Public Mobile account to another.

[Victori1]

I am planning to transfer my existing number from public mobile that I have been using 

[esjliv]

@Victori1    If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

If the above ticketing chatbot does not work for you, go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[softech]

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@Victori1 wrote:

I have been trying to change my public mobile phone plan and every time I transfer my phone number it showing invalid phone number. 

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@Victori1 

are you trying to Change phone plan or Transfer phone number?

to change phone plan, you login My Account and click Change Subscription on the top right

to transfer phone number, you to go Profile and click Transfer phone number

Maybe provide us a screenshot of your error message?

[Handy1]

@Victori1  first 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do