Incorrect ESN/MEID when porting number

[HPRKS]

When trying to port over a number, I received a text saying "looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly..." I never received a call or text back. What should be done as a next step?

[Priority]

For this, I'd call the porting department over using the chat. 

Talking to a person is always better for situations like this. 

[softech]

@HPRKS 

Please provide them account number instead of IMEI

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed