[Important Update]: SIM Card Delivery Times Post-Canada Post Strike

[Ck_PM]

Hello Community,

Due to the recent Canada Post Strike, delivery times for new Public Mobile SIM card orders may be temporarily extended while Canada Post clears its backlog of deliveries.

Please allow up to 15 business days for your SIM card delivery. If your order has not arrived within this timeframe, please contact a Customer Support Agent.

If you need a SIM card more quickly you can purchase one on Amazon or find one at your nearest store.

For more detailed information on how this may impact your orders, alternative options, and steps to follow if you have an outstanding order, please see our dedicated Help Article.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

[hTideGnow]

HI @RosySR 

that is way more than 15 days.

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[RosySR]

I purchased my SIM card on Dec 21st and I was supposed to receive it on December 31. There have been more than 15 business days for mySIM card delivery.  I don't know how to contact a Customer Support Agent. The guide I receive to contact one doesn't work. 

[Thanika]

Thanks for the update! Good to know there are alternative options for getting a SIM card sooner.

[Carro]

The after effects of the postal strike. We need to be patient with our postal service.

[Carro]

Just found out you can order through Amazon... much faster.

[Carro]

I finally contacted PM today. I just need to purchase a new SIM and send them copy of the receipt and they will credit my account. 🤞

[PsychoValour]

Got my SIM in 14 days. Took way too long for sure.

[RivenArtis]

Be patient with the postal workers please

[hTideGnow]

hi @DXY 

as explain, yes, you will get reimbursement.  But of course, better to arrange with support agent first.  

, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DXY]

and if the sim card i ordered from you is already out slooooooowly on my way but still not received, and if at this time, if  i buy a card somewhere else as you suggested,  will there still be an reimbursement??

[DXY]

The 15 days is already passed. How I can connect with fPM agent? I was made to keep going the circles, no agent showed up or helped really. Where do I put my trust??

[hTideGnow]

hi @DXY 

Badge won't help you to get the sim card quicker.  

But as this announcement said, it will take as many as 15 days.  If you placed the order already but need it now, buy another Public Sim card from Amazon or from Telus or Koodo stores.  Then ask PM support agent to reimburse.  I know you said you submitted ticket.   Check the community inbox for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DXY]

I am asking my question, but received a response quickly about earning a badge. What is the point of earning a badge?? I need the sim card !!

[DXY]

I have not received my new sim card for more than 15 days. I followed the instructions to get help and submit ticket and contact an agent, but it keeps me circling again and again, never get the ticket and get to reach the agent for the problem!!

[slusagm]

thanks @Ck_PM for the update