SIM card has not been received yet

[Shramadam_gmail]

Hi, I have ordered a SIM card on January 24/2025 and I have not received it yet. Need to know why, and if I can pick it up and where?

[hTideGnow]

HI @Shramadam_gmail 

even without the postal strike, sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[TheSterlinger]

@Shramadam_gmail 

Read some information regarding SIM cards delivery below. 

I would suggest you get from Amazon for $4.99 if you have an account. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-SIM-Card-Delivery-Times-...