@lenny1975 wrote:
Hello ive been trying to sign into my account and try to do a sim swap cause i had lost my device but everytime i sign in and click on my account it just refreshes the page i tried multiple device and i still cant get in is there a way a public agent can help me with this matter since this is a very important number for me
Hello @lenny1975
Sounds like a browser cache issue. This is common. Go into your browser settings, clear the entire cache history, then close your browser, wait a moment or two and open it again. See if you're able to log in. If not, you can try incognito mode as they are two separate caches.
Another way is to log into the app. I find the app easier to use more than online. If you do have issues there, same kind of thing there. If Android, go into app settings and clear the cache and app data, reboot and then try again.
If none of this works, the direct link has already been provided so I won't create that redundancy. But they will reply here, which was not shared.
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
