3 hours ago
State your problem and forum community will try to help you out.
Or open a ticket and LIVE agent will assist you trough direct mail.
@FionaCreina , to reach out ot support you will need to click on the chat symbol in the lower right corner of the web page to initiate a support ticket.
hi @FionaCreina
all issues here are handled by human via direct message. But you have to properly submit a ticket first.
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Ticket", Then click the following in order: "Account Management" , "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
