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Accepted PM targeted plan update

Wayworn
Model Citizen / Citoyen Modèle

Received a text from PM with a special plan upgrade on my upcoming renewal that I accepted by answering “yes”. However it doesn’t show on my plan account.

Will the upgrade just happen on my renewal date?

18 REPLIES 18

eddieO
Town Hero / Héro de la Ville

The $22 plan with 6 GB is a pretty good deal as well and is NOT available to existing customers unless being offered through special invitation like you have been given, so if you decide to cancel the switch to it you won't be able to get it again

Wayworn
Model Citizen / Citoyen Modèle

This is my first month with PM got it as a trial and kept my plan with another carrier that includes 120 GB of data. I have been using a lot of data mainly because I have that plan  set on data only. Data is very handy when using GPS and not having to bother connecting to wifi hot spots. However this convenience is costing me $65/ month that after trying my no data PM plan is really not a must. The $50 extra / month  amounts to an extra $600 / year that in my opinion is worth the minimal extra inconvenience. 
Of course the PM $22 plan with 6gb of data would only be $84 extra / year and that I would consider before cancelling this upgrade. 

If your old plan still exist you can switch back whenever you want. Do schedule plan change to avoid extra charges.

TheSterlinger
Deputy Mayor / Adjoint au Maire

If you don't need a lot of data,  no sense paying $7 more per month. Sounds like you would never use up 6 gb in a month. It's cheaper than buying add-ons, as they expire,  but only if you were really in need of it.

 

Wayworn
Model Citizen / Citoyen Modèle

So far I’m very happy that I signed up for the lowest $15 plan that doesn’t include data but have not been inconvenienced by the lack of data because I’m mostly on WIFI.  Also a bit strange even without data or wifi I can still connect to the PM app so if I’m ever in a must have data situation I can always purchase a data add on. 

Hey @Wayworn 

This is one of the good things about having it change for the renewal date. It's like a certificate for "Buyers Remorse". You pretty much have till the day before to cancel that offer and keep your plan that you have now. 

Which plan do you have and what was the offer?

Wayworn
Model Citizen / Citoyen Modèle

Thanks but that sucks not only because of the hassle but also since I wouldn’t be able to keep my existing cell number. Going to cancel my pending upgrade ASAP. 

TheSterlinger
Deputy Mayor / Adjoint au Maire

@Wayworn you can only revert back to an old plan if it's available in your cart, and it's not for new activations only. 

eddieO
Town Hero / Héro de la Ville

@Wayworn, once you leave your "new employees only" plan you will not be able to move back to it unless you leave PM and then come back as a new customer with new account/new email etc.

Wayworn
Model Citizen / Citoyen Modèle

Have accepted a targeted upgrade to my plan that takes effect on my renewal in a couple of days. 
Wonder if  I would be able to revert back to my lower priced plan if I decide to do so in the future. Presently my existing plan is only offered to new accounts.

Wayworn
Model Citizen / Citoyen Modèle

Yup all is fine now , patience is the key factor --- my accepted promotion plan is now showing on my account pages ----

Wayworn
Model Citizen / Citoyen Modèle

Hi. The plan offer expired yesterday- (jun18) and it still doesn’t show on my account page. I actually changed my mind and want to keep my existing plan. Now a bit worried that the new plan will just kick in at renewal. 

HI @Wayworn 

Can you go back to tge original plan?  If the plan no longer being offered, then no. 

You can always change plan, but only change to current available plans.   So, think before you change.  Of course, there could be better plans down the road

Wayworn
Model Citizen / Citoyen Modèle

Thanks for good explanation -- Also do you know  since this upgrade will obviously cost me additional funds would I have the option to stick or revert to my original plan? 

Chalupa_Batman
Mayor / Maire

Good Morning @Wayworn 

When I got these in the past, I would say yes and it wouldn't show up right away. It would take up to 72 hours to show up on my app. Right now, please take a screenshot of you saying yes. This way you have proof you've said yes as it has happened in the past it didn't work. Open the app on his phone. Then click on Manage Subscriptions. Right there it will tell you of Upcoming Changes. But it may take up to 72 hours to show up there after saying yes. 

hi @Wayworn 

yup , it will schedule the plan change after Jun 18. Check again on Jun 20. If not there, send the screenshot as proof and ask support agent to manually schedule it for you

Wayworn
Model Citizen / Citoyen Modèle

The offer ends on June 18 and my renewal is at the end of this month. So you’re saying after June 18 my renewal offer will show on my account page - right? Also since this upgrade will obviously cost me additional funds would I have the option to stick to my original plan? 

hTideGnow
Mayor / Maire

hi @Wayworn 

there is an expiry date in that offer.  The system will wait until the offer expired and schedule the next cycle plan change then.

So,, keep the post, take screenshot as proof.  Check My Account again 1 or 2 days after that expiry date to see if the plan change is scheduled 

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