I want to switch to public mobile service with my old phone number!

[Sushi_public]

Wish to switch to public services with my old phone number. Please let me know what's the procedure!

[softech]

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@Sushi_public wrote:

How to issue a ticket to enquire about my non-delivered SIM card??????

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@Sushi_public 

simply message them using this link

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Sushi_public]

How to issue a ticket to enquire about my non-delivered SIM card??????

[softech]

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@Sushi_public wrote:

Is there someone I talk to on the phone from Public mobile service provider?

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@Sushi_public  PM support is all online, so you need to engage support by messaging them and they will reply via Community inbox. 

Message them first to start the converstation

[Sushi_public]

Is there someone I talk to on the phone from Public mobile service provider?

[softech]

@Sushi_public 

Sim card delivery from PM online could be as many as 3 weeks, but usually within a week or 10 days

You can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Sushi_public]

Hello, I order the new SIM card, it's been over a week and  I didn't receive the SIM card. Do you know when can I receive the SIM?? I already paid for the subscription plan as well along with my SIM card charges. Already started to feel Public mobile service providers are not reliable and its hard to communicate over this chat.

can you please look in to my issue at earliest. Thanks

[Handy1]

@Sushi_public  You can only pick the plan when you activate so you will have to choose a in market plan at that time . Of course you can always change plan when ever you want afterward on the website and app 

adding be faster to order SIM card from Amazon then PM website . Or call around to local Telus Koodo store for in person buy  and pick up also 

[Handy1]

@Sushi_publicthats fine you need the PM SIM card to activate anyways . So you can activate when ever you’re ready too .time it  for a day or two before your next billing day with rogers . But once your port your number out successfully it will automatically. Close your rogers  account out . And remember when you transfer your number to leave rogers SIM card in phone and you will get text from them confirming you want to transfer the number . You will have 90 minutes to reply YES to the text and that’s it put the PM SIM card in and welcome to public mobile 🙂

[Sushi_public]

Can I order my new Public SIM online with my preferred subscription plan now and then activate the SIM with my old phone number in 2 weeks' time?

[Sushi_public]

What should be my next step?

I have Rogers service at the moment and I am planning on ordering the new public SIM. And I would like to activate my public service in about 2 weeks of time since my rogers service will be active until then.

[Handy1 · Accepted solution]

@Sushi_public  It’s best to activate a SIM card on a temp number from PM . Then once’s all set up go into your profile tab of my account and and do it like this  notice transfer number under the first red circle 

Change # on profile tabs

[esjliv]

@Sushi_public - depends, are you already a current customer?

Read attached whether you are already a customer or not a customer yet:

https://www.publicmobile.ca/en/ns/get-help/articles/transfer-your-number