08-10-2021 01:23 PM - edited 01-06-2022 03:05 AM
08-10-2021 02:57 PM
@LEGO wrote:Where is your suggestion on how to change a plane?
Here you go... 😁
How to Change Planes for a Connecting Flight
https://www.wikihow.com/Change-Planes-for-a-Connecting-Flight
08-10-2021 02:47 PM
08-10-2021 02:14 PM
This is the first time chrome has let me down....picky, picky, picky!
08-10-2021 02:01 PM
Oh wow, interesting... Safari is usually good, but apparently not so friendly with Public Mobile. Thanks for the info! 🙂
08-10-2021 01:58 PM
I was using Safari. With Safari, it didn't even show my any plan options for changing. 😞
08-10-2021 01:58 PM
08-10-2021 01:57 PM
That's great it worked! Thanks for letting us know.
What browser were you using before? It's nice to know what doesn't work as well in case this comes up again too. 🙂
08-10-2021 01:56 PM
08-10-2021 01:55 PM
I had to open Google Chrome and login to my account there. Was able to change it using Google Chrome as my login.
08-10-2021 01:52 PM
@rthyatt wrote:Change plane.
Change plane or change plan? LoL
is the page not rendered properly ?
the website has been having some issue lately.. but mostly browser issue that can be resolved on the user end. Try these
1. try on another browser (Chrome/Edge/Firefox)
2. Try Incognito mode or InPrivate Mode
3. Try to clear the cache , close and relaunch
4. Try on another machine or browser on your phone.
08-10-2021 01:50 PM
Self serve is being glitchy. I'm getting the same thing. Give it a couple of hours and try again with a clear browser, secret/incognito mode etc....looks like this....
08-10-2021 01:45 PM
i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
you can Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.
08-10-2021 01:43 PM
Yes and it is not letting me change to that plan!
08-10-2021 01:33 PM
After logging in to My Account, you should see a button called Change Plan... when you click this, you'll see the $25 account with 500mb Data... if you click on that, you'll see the details listed for "500MB data bonus each month on AutoPay" = 1GB. Is this what you were looking for? 🙂
08-10-2021 01:28 PM
@rthyatt wrote:I want to change to the $25 plan with 1 GB of data but it is not letting me change it online. I don't even get access to that option?
Are any options listed? It could be a server problem at the moment which happens. You can try again later in the day.
08-10-2021 01:28 PM
@rthyatt wrote:Change plane.
@rthyatt Changing your plan takes place in your Self Serve account.
If you have not registered for one, you can do that here: https://selfserve.publicmobile.ca/self-registration/
If you are having issues, try a different device. The website can be finicky. OR, just wait 30 minutes then try again.
08-10-2021 01:27 PM
I want to change to the $25 plan with 1 GB of data but it is not letting me change it online. I don't even get access to that option?
08-10-2021 01:25 PM - edited 08-10-2021 01:25 PM
@rthyatt wrote:Change plane.
What is the problem with self service? Clear your browser cache/cookies and open a new browser in incognito. You can also try another browser.