If you dont see the promotional discount added to your account within the next 72 hours send a message to the moderators to add it. It will appear in your account like this.....
If you use the private messaging option include a detailed message and the following information :
- Full name and address on account.
- Email, phone # and pin #.
If you cannot remember your pin # include at least three of the following:
- Date of birth
- Last payment, date, amount, type and last 4 digits.
- Alternate phone number if any.
- Security question and answer.
- Plan amount, any add ons or promos on account.
- Last 4 digits of sim card.
- Any rewards in your account.
- Autopay y/n?
By including this info you will save yourself the time of having to answer any extra questions to further identify yourself.The average wait time is 2 to 4 hours up to 48 hours however they have been very busy lately.....so it could be a much longer wait than usual so try and be patient with the moderators. They should be able to perform your request without waiting for a reply from you first.
Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.
