I referred a friend, but both of us did not get the reward. Where I can get help?

[AliceLeiLei]

I referred a friend, but both of us did not get the reward. Where I can get help?

Is there any live agent who can help me?

Thank you!

[AliceLeiLei]

Thank you! I've sent the message to the PM agent, and hope they can help me. 

[AliceLeiLei]

Thank you for the info. Actually, it's already been a month. By the way, how to open a ticket to a PM agent? 

[Meow]

It usually takes 72 hour reward to be registered on account.

[hTideGnow]

HI @AliceLeiLei 

make sure you wait 72 hours first, then ask your friend to check if he sees a $10 in his My Account, in the Available fund.  if he sees it, you will see it on your My Rewards portal couple days later

If he does not see anything, ask him to open a ticket , one for both of you, to PM agent and they will add it back for both of you

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod · Accepted solution]

@AliceLeiLei 

When did they sign up? 

It can take a bit of time for the rewards to show up on both accounts but if over 72 hours have passed and neither of you have the rewards. Please have your friend contact customer service to reapply the referral code:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).