I put funds on account and still saying suspended

[LORI5]

I put funds on my account and it is still saying suspended!? This happens every month. I then went to my account to see what was going on it said a valid password I've had the same password since I've had this phone for 2 years. I've changed my password 3 times now and it's still saying a valid password. What is going on?? I can't get into my account. I can't go on an agent Ever!!!!

[softech]

@LORI5 but is your service still working?  if so, no worry.  Yes, the renewal process takes time.  Usually the whole process will finish around 6 to 8am EST, but on some odd days, it could be as late as noon time  😞

[LORI5]

Thank you, it should have renewed at 6am it say, that was 6 hours ago. The correct amount of funds is on it. I've just finished trying the suggestions, nope. Sent a message to an agent with high hopes 😆 thank you!

[LORI5]

Thank you very much, I've tried all that, I've just sent a message to an agent. Fingers crossed!

[Dunkman]

@LORI5 

Is your phone actually working?  Did your plan just renew overnight?  On the evening of renewal, Public mobile will show various warnings about suspension, etc.  AS long as you have enough funds and  your phone is working, you can ignore the warnings.

The website is finicky. Try the above suggestions to login into account. 

[softech]

@LORI5   it could be just a browser cache issue

can you try again using Incognito mode to login?  or using Incognito mode to request the password change and then use Incognito mode to login again

You can also use *611 to load fund and reactivate your service if you know your 4 digits PIN

Just in case you really need PM support to help reset password, here you are:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there