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I ported a number that is already active. Can someone from the Public Mobile team reach out?

Supercooled
Great Neighbour / Super Voisin

I signed up today like many to take advantage of the Black Friday deals.   Long story short, I asked for a number that I had in 2022 with another network.  The registration process should have threw up some red flags but did not, subsequently, when I call this number, it goes to that other person on my old carrier.   Simple thing is to get a new number assigned in place of this.   

Every other function works as expected except calls coming to this number.  Outgoing calls / texts, are fine; incoming calls / texts get received by the other person and I can't sign in to my account to request a number change as it sends the verification code to the other person's phone.   

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Supercooled look like just porting issue here

Call the porting team for updates.  Will send you the number to your Community inbox 

Handy1
Mayor / Maire

@Supercooled  Use this direct link to support to help you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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