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I need my esim on my kids phone

Dil1
Great Neighbour / Super Voisin

I need my esim on my kids phone. But I registered the number on my phone. Not yet activated the esim. Now the app is asking to enter 6 digit code sent via message which i cannot access. Please hlep.

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @Dil1 

this is normal, now you install the app on your kid's phone

if you still cannot continue to complete the activation, please submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Handy1
Mayor / Maire

@Dil1  Second thought go to your welcome email on computer the QR code should be there scan it with you sons phone and see if it won’t activate onto his phone first if you haven’t already activated it 

Handy1
Mayor / Maire

@Dil1  You need to log into your account with kids phone and re buy eSIM to install to that very phone . But if you cannot log in please use this direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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