@Nononononono Was that previous number with public mobile ? If so you cannot transfer number from one PM account to another PM account . You would have to port it out to new carrier and back in on new PM account . But if the if the previous number has been suspended more then 90 days the account is closed and number gone . As for the eSIM check your phone setting siim manger maybe it already installed to the phone and just need to be set as primary / enabled or if iPhone they you toggle on “turn on this line . But I would just stick to physical sim over eSIM less hassle and easier to switch devices on the fly . In the end though it sounds like you will need some help form support as we can’t help with anything account related
adding @Nononononono check your welcome email for new account it should have the QR code there if not already installed on phone
