I'm not able to send or receive calls plan expired activated a plan after expiring
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05-25-2019 11:24 PM - edited 01-05-2022 05:05 AM
Hey there guys, I've activated a plan , but still not able to use any service, please do helo me
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05-26-2019 09:10 AM
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05-26-2019 08:25 AM
If you've gone passed the 90 day time that expires your account, you may have to get a new sim card to acctivate a new account. Good news - that is free right now if you activate in store.
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05-25-2019 11:51 PM
@bensaji wrote:Hey there guys, I've activated a plan , but still not able to use any service, please do helo me
@bensaji...we need more info in order to help get you going.
How long has acct been expired ? That account will close for good, if expired / suspended for longer than 90 days.
Review and answer questions from previous Community forum suggestions.
Keep us all posted on how you're doing with this issue.
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05-25-2019 11:38 PM
How long was your plan expired for? Did you re-activate the same plan? Does your account status show expired or active? Some more information would be helpful.
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05-25-2019 11:38 PM
@bensaji Could you make a screenshot of "My Account"'s overview. Please make sure you cover personal information.
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05-25-2019 11:29 PM
@bensaji wrote:Hey there guys, I've activated a plan , but still not able to use any service, please do helo me
What plan did you buy?
