I'm not able to send or receive calls plan expired activated a plan after expiring

[bensaji]

Hey there guys, I've activated a plan , but still not able to use any service, please do helo me

[GinYVR]

@NancyJ The free sim card only applies to new activation (it is always free @ Walmart but also free this weekend at other select stores).. so if @bensaji has an activated a plan already.. he won't qualify for the new sim. He will have to forfeit his plan he had activated after expiration.

[NancyJ]

@bensaji 

If you've gone passed the 90 day time that expires your account, you may have to get a new sim card to acctivate a new account. Good news - that is free right now if you activate in store. 

[hairbag1]

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@bensaji wrote:

Hey there guys, I've activated a plan , but still not able to use any service, please do helo me

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@bensaji...we need more info in order to help get you going.

How long has acct been expired ?  That account will close for good, if expired / suspended for longer than 90 days.

Review and answer questions from previous Community forum suggestions.

Keep us all posted on how you're doing with this issue.

[Dunkman]

@bensaji 

How long was your plan expired for?  Did you re-activate the same plan?  Does your account status show expired or active?  Some more information would be helpful.  

[sunflowershine]

@bensaji Could you make a screenshot of "My Account"'s overview. Please make sure you cover personal information. 

[sunflowershine]

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@bensaji wrote:

Hey there guys, I've activated a plan , but still not able to use any service, please do helo me

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What plan did you buy?