I lost my phone since no access to my either email or SMS for verification code I can't get new sim

[banjo]

My phone was lost or stolen I bought new sim card and new phone but I can't activate since public mobile need to send me verification code on SMS or Email which I don"t have access to since is in with my old phone. Its almost two days trying to get hold of real person to solve this issue no phone number just virtual agent typical robot anyway can I get a help to save my old number?

Kind Regards

[esjliv]

@banjo  - why are you not able to access your email from another device? Is this a work phone or this device was the only one that had your email credentials on it?

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Public Mobile Representatives (CSA), two contact methods, found here in the Get Help articles:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@banjo 

Contact customer support via private message to perform the SIM swap for you. You will have to answer some extra verification questions so have your payment details handy. Send a detailed message explaining your issue. ( Have you suspended your service via lost/stolen yet?)

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of their 6 am eastern opening hours.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JK8 · Accepted solution]

@banjo 

Private message a CSA.

• you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.