unable to recieve calls today for several hours....

[8888]

Hello I was unable to receive calls today. Not sure why this happened or how often it is happening. I have been told in the past that family members have tried to facetime or call me and are unable to get through. Please advise. Thanks

[esjliv]

@8888 - are you only having issues with Facetime calling? If so, that would be an internet/data, device or app issue. Do you have the latest ios software installed on your device? 

See some troubleshooting for Facetime here: https://support.apple.com/en-ca/HT204168

Are you able to provide if regular calling in/out and SMS/MMS texting in/out (not iMessage since that requires internet/data) is working?

If these services are not working, check that your account status is active by logging into self serve or calling 611 from your device.

[JOEKIMO]

So you are not able to make and receive call? Is that today is your payment due date? If PM is not able to charge then they will suspend your account.

[BKNS27]

@8888 

If you are in the BC or Alta area, there are Telus outages in specific areas.

https://www.telus.com/en/qc/outages 

[darlicious]

@8888 

Are your other services working as normal? Mobile data? Texts in/out? MMS/SMS? Calling out? Does incoming calling go straight to voicemail? All calls or just some? Make and model of your phone? Did the issue begin after your last renewal? When was your last renewal? Your location?

Do you have the ability to call your phone from another phone? Landline, cell phone, voip provider app or from a computer? Or a friend, family member or neighbour that can help you test?

Try these first four troubleshooting methods preferably testing after each one.....

1. Reboot your phone.
2. Toggle Airplane mode on/off.
3. Remove SIM card. Place in another phone if possible and reboot. Remove and and reseat SIM card back in your phone and reboot.(Or leave SIM card out for at least 10 minutes before reseating.)
4. Go to mobile network. Choose the 3G only setting.

If none of the above suggestions solve the incoming calling going straight to voicemail try these...

1. Reset your network settings.
2. Log into your self serve account. Manually top up your account $1 by choosing "other amount". Log out and reboot your phone.
3. Log into your account. Go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Log out and reboot.**

**If you are on the rewards program suspending via lost/stolen causes a glitch with your rewards not applying upon renewal. After your plan renews contact customer support to apply your rewards manually to your account balance.

If your incoming calls still go straight to voicemail contact customer support to reset your account and reprovision your SIM card. You can skip using the lost/stolen trick if you prefer and just contact customer instead if you wish to avoid the rewards glitch occurring upon renewal.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

Im assuming the last few days everything was working? So it doesn't look like it's related to the autopay issue from last Friday 

[softech]

@8888   It could be that particular location with weak network signal, or it could be issue with the device or it could also be really a network outage in the area.  It really hard to tell at this point.   But we didn't any posts regarding outage today.

What kind of phone do you have as well?