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Did you complete finish all the 4 steps of the activation? Or stuck at step 2 or 3? If you didn't complete all the steps then your SIM card maybe already in the system but not complete. Then you can issue a ticket let CSA help you to complete the res...

I have experience once. I tried several times all failed. Then I tried to use another credit card then it works fine.

So you are not able to make and receive call? Is that today is your payment due date? If PM is not able to charge then they will suspend your account.

Finally