05-28-2023 06:44 PM
05-28-2023 09:08 PM
Very happy 😊 everyone was quick on this issue! Really appreciate it 😎🙃👊🏻
05-28-2023 09:01 PM
05-28-2023 09:00 PM
Thank you for the link for CS Agent they took care of my data issue thanks again 🙏
05-28-2023 08:54 PM
Really appreciate the information earlier, CS Agent helped me out with my lost Data! All is good now. 👍 thanks again cheers 🍻
05-28-2023 07:30 PM
Sounds good 👍 will do thanks 😊
05-28-2023 07:27 PM
HI @Nico15 submit ticket and ask, and tell us if you have any good news from there 🙂
05-28-2023 07:24 PM
Yeah thanks for your help 👍 lost my 1gb thats perfect right now for me but I have nothing left till June 27th
Because of this automatic payment 🙄 110% I shut it off last month so I can do it manually if they changed this on their customers they should of did a mass text or email to all PM customers letting them know of any changes!
05-28-2023 07:18 PM
@Nico15 to many of us, PM text has stopped for some months. 😞
05-28-2023 07:16 PM
Thank you, I appreciate 🙏 the info I will try for sure! 👊🏻
05-28-2023 07:13 PM
No wifi last night I was using my data 100% and it nailed me without me knowing on my new renewal that came out automatically when it shouldn't of at all. I shut that feature off last month so I can make my payments manually. But I'm hearing now that prepaid is gone and only subscription plan are available? If this true why didn't PM send a notice out ? This is all new to me!
05-28-2023 07:09 PM
@Nico15 You sure you disabled Pre-Authorized payment earlier?
PM has made the update to My Account earlier this week. I am not sure if they mass turn that back on for everyone. If so, you have a case to ask Support to reverse it. Ask them and hope for the best:
05-28-2023 07:07 PM
HI @Nico15
Subscription could be just a fancy name for Automatic payment. You can disable the autopay
Submit a ticket with CS Agent and check if they can do anything. (which plan you are on? if 1GB or less, hope they can do something)
05-28-2023 07:06 PM
PM always sends me a text every month 3 days before my plan expires & 1 text the same day it renews I didn't get either yet!!!!
05-28-2023 07:04 PM
Yes , I shut it off last month after it came out automatically. So it shouldn't of came out at all. I wanted to make the payment Monday morning. So I heard from a public mobile agent, saying that prepaid is gone and it's only subscription? If this is true why wouldn't customers get a text or email about the new information? So because of this I have no data till June 27th not happy 😒 at all
05-28-2023 06:55 PM
05-28-2023 06:54 PM
I also get 3 day text before my plan renews and 1 text when my plan has been renewed and still haven't received a text from public mobile. Its very weird!
05-28-2023 06:51 PM
HI @Nico15 what your phone was downloading? if you have wifi on at night, it should not use your data
you sure you used all the data?
Maybe you see it used up, but those were cached usage. Login My Account again using Incognito/Private/Secret mode and check again.
05-28-2023 06:49 PM
Yes correct, but I had my data turned on last night and my plan should not of renewed automatically when I shut off that feature last month on my prepaid plan and because of this it was killing my data for the next 30 days without me knowing!
05-28-2023 06:47 PM
@Nico15 PM's Pre-authorized payments is enabled by default after activation. Did you go in and disable it after? If not, then yes, it will renew via Automatic payment
05-28-2023 06:46 PM
HI @Nico15
Not understand. If it renewed, you should have a new cycle now and you should have data