Payments are automatic but Public Mobile cut off my service on the morning of the renewal day

[Roo3d]

My service was cut this morning.  I did not realise it until they texted me to say that they did not receive a payment, so my plan did not renew.  All my details are the same, there's plenty of money in my account and I have been with PM for many years.  They are saying (by text) that they tried to take payment, but "something" went wrong.  I made the payment manually and it seems to be ok now, but what could be the cause of this?  It's quite worrying that I could be out and suddenly the payment fails and I'm instantly without service.

[slusagm]

@Roo3d  and @Yhorm and @Chels0505  PM is prepaid, so if any payment issue on renewal, the account would be suspended

did you try login my account and make a payment manually after? if it should work now

[Sansan]

@Roo3d  did you restart your phone? I do know that sometimes the message is false. Then there are times when everthing is fine yet, they cut the service for no reason.

So you are good now? 

I would create a ticket and ask them why. This should not be happening.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Roo3d]

Yes, it definitely seems to be a problem on PM's end.

[Roo3d]

No, my service was cut and the payment was not taken.  I had to make the payment manually to get service again.

[Yhorm]

Same thing happened to me a couple hours ago. Lost service and got a text saying to auto-renewal failed to recieve payment. 

[Chels0505]

Mine did the same thing this morning for my son's phone. They cut off his service and they texted saying the payment didn't go through but everything is fine on my side. It always comes out automatically and should have renewed today.

[Sansan]

@Roo3d  I have seen many posts about this lately, which is incorrect most of the time. Do you have service? Is your phone working?  If so I wouldn't worry about it. This is just an error on Public Mobile's end.

[superman26]

If your payment really went thru, there should be Available Funds in the app for your renewal. If there is a Subscribe Now button on there then go ahead and do that. Otherwise you might require to open up a ticket or reach out to @CS_Agent directly to resolve your issue.

Cheers