Community

Demenace · ‎05-27-2023

I just lost my access to my old account this morning. It prompted me to create a new Nickname, and I did.

Now what happened to my old id which I have it for years.

Eversafe really screwed up things, change my email failed, now this!

softech · ‎08-15-2023

@Anonymous

have you submitted a ticket with PM Support, they can give you back the old Community account. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Anonymous · ‎08-15-2023

I am in the same situation. All my Community notes are gone. Just tagging myself to this thread 😉

will13am · ‎05-27-2023

The ultimate test of community account linkage to online account is to login to your online account and use the community link from within the online account to access the community. The account you see is the linked account. If there's a request to provide a new community nickname that means the old community account has been orphaned and the system wants to create a new account.

Psychotic_Crow · ‎05-27-2023

So CSR wasn't able to help me with this issue, they basically just said they are working on fixing it and nothing else.

hTideGnow · ‎05-27-2023

HI @Demenace I agree. Luckily many knows the workaround is to create another id first and then work with CS agent.

I hope they fix the problem quick. There has been a lot of Help posts in the last 4 days

Demenace · ‎05-27-2023

@softech wrote:
@Anonymous you lost your Community id?
the login/logoff issue has has to do with EverSafe is messed up with link to your old id. There is a change you have two 8d on the system and both linked to the same email. You might be ok to still login Community with your old id because of the help of cache . @will13am might be able to explain more

PM can't afford to screw up the community help forum because there isn't a live CSR to help users.

Demenace · ‎05-27-2023

Did PM run a beta testing for a while before implement this Eversafe system? Eversafe is so buggy, I can't re-use my old email address. Hello, PM/Telus isn't a Mickey Mouse company, you are one of four big boys in Telecom.

softech · ‎05-27-2023

@Anonymous you lost your Community id?

the login/logoff issue has has to do with EverSafe is messed up with link to your old id. There is a change you have two 8d on the system and both linked to the same email. You might be ok to still login Community with your old id because of the help of cache . @will13am might be able to explain more