Community

aj21 · ‎08-02-2023

Can anyone suggest the best way to do this? Do I need to port my number out from the closed account to another provider, and then back in to Public Mobile? Is that the only way to do it? Is there any other way to accomplish what I want? Thank you.

Typhon · ‎08-03-2023

I think we have a misunderstanding that probably is my mistake. In my case the agent just reinstated to the same account a past number I had changed.

computergeek541 · ‎08-03-2023

@Typhon wrote:
I don’t need to have to prove anything to you but out of courtesy will tell you — they can reinstate a phone number as long as you can prove that you were the owner. Also confirmed that numbers are kept for a period of time before being released again to the public.

Of course they can. I don't doubt that this happened, but they weren't supposed to do. When an exception is made for a customer, sometimes it's not advantageous to announce this to all Community members. That can actually make it so that the the policies become more strictly enforced. In the need, phone numbers aren't swappable between Public Mobile accounts.

softech · ‎08-03-2023

@Typhon wrote:
Sorry to disagree but I just contacted CS and you are wrong - they can reinstate a phone number as long as you can prove that you were the owner. Also confirmed that numbers are kept for a period of time before being released again to the public.

@ Typhon

you might be helping a different OP with a different issue

OP for this one seems to be asking moving one number from one account to another:

I have (2) public mobile accounts and I want to close one of them and move that number to the other.

What you are talking about is about you changed number, you regret and you want it back

computergeek541 · ‎08-03-2023

@Typhon wrote:
Maybe I just got a nicer then nice CS agent -- but this was done for me no longer the 2-3 weeks ago ----Why not let the OP just contact CS and do the request and if not possible anymore at least the OP tried.

It's nothing to do with the CSA being hnice or not. CSAs have been instructed not to perofrm this procedure.

softech · ‎08-02-2023

@Typhon wrote:
Maybe I just got a nicer then nice CS agent -- but this was done for me no longer the 2-3 weeks ago ----Why not let the OP just contact CS and do the request and if not possible anymore at least the OP tried.

@ Typhon, you could be the lucky one (consider you are the only one reported the 60 days data counter 🙂 )

and not trying to stop OP from message agent and ask, but just want to make sure OP awares that swapping numbers like this is not norm and most of us got a NO from agent

softech · ‎08-02-2023

@Typhon wrote:
I have done this successfully - and think it's best you contact CS agent and relate the following procedure - First you close one account or update it's phone number - then you contact CS and request them to update the account you kept with the number you just deleted and they will almost instantly do it. For security reasons please make sure you know the PIN numbers etc on these accounts. CS agent told me that closed account numbers are not recycled and kept for 3 months so no problem finding your deleted number.

@ Typhon, you might be just lucky.

From what I understand, PM does not do this anymore

Priority · ‎08-02-2023

I never seen the option to Remove the Phone Number from EverSafe ID entirely, where do you see that?

Using the Mobile App or actual Website?

dust2dust · ‎08-02-2023

@Priority- I know you do. That's why I've been asking things of you. I found that remove option in the manage eversafe id and going into the phone number. There's a Remove option there. I wondered if you had tried it.

Priority · ‎08-02-2023

No, there is no way to Remove it.

That's why when you sign up with Lucky, you setup a new number with Lucky and update the EverSafe ID confirmation Number to that, than you port the Number from Public to Lucky, and when when you port it from Lucky back to Public it will work for EverSafe ID verification again.

Kinda complicated but I know my stuff..

XionBunny · ‎08-02-2023

It is far too complicated to even attempt what you are asking, which is why public mobile does not support that. To even do so your self through a porting out and in process will likely break something and result in your old account being lost regardless.

dust2dust · ‎08-02-2023

@Priority- Did you have a look at that remove option in eversafe?

Priority · ‎08-02-2023

Port to Lucky Mobile, and than transfer the number into the Public Mobile account you want to keep and it will than be Eligible for Port.

Make sure to change the number for 2FA on the EverSafe ID before Porting out and closing the Account, otherwise you won't be able to add it back for verification after.

Could result in a pause during Actiavtion, with assistance of CSA needed.

Hollister · ‎08-02-2023

@aj21

You cannot swap numbers between accounts at Public Mobile. I assume the account you want to switch numbers has more rewards/points. Yes, only way is to port that number out which will automatically close that PM account and then port that number back in.