11-27-2023 09:18 PM
hi, I forgot my email and can not log in to my account, link is sent to email and thats the problem.
11-28-2023 01:24 AM
You can tap on 'Forgot Email' and type in all your emails until it finally accepts one, this way you know that's the email it's under since it has an Active Account.
Once you've figured that out, you do 'Forgot Password' and type in your phone number.
You can than use the Email and New Password you created to sign in and it will send a login code via SMS.
11-27-2023 09:21 PM
HI @Marc1026
you can try using reset password there and try different email address you might have used
if unable to reset it that way, please submit a ticket with CS Agent here for them to sort it out
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 09:21 PM - edited 11-27-2023 09:23 PM
Hi @Marc1026,
You will need to submit a ticket to customer support and explain them your situation. Please provide them as much information as possible. The link to submit a ticket is:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Note: they will respond back to your community inbox so check back every few hours. The ticket volumes are higher than usual at the moment due to the Black Friday event
11-27-2023 09:19 PM
@Marc1026 Did you try the forgot email option ? Otherwise you can get support to help you gain access again
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437