cancel
Showing results for 
Search instead for 
Did you mean: 

I do not receive my calls or messages

Caro28
Good Citizen / Bon Citoyen

My account

6 REPLIES 6

SwiftWalrus
Good Citizen / Bon Citoyen

From what I understand, the issue affected several people, including myself. Good on PM for actually following through with the fix. This issue had nothing to do with SIM cards nor payment issues, as we were all able to receive texts and data.

SwiftWalrus
Good Citizen / Bon Citoyen

No, the outage has nothing to do with suspended phone plans, or failed SIM cards. Please stop having people do these troubleshooting procedures that don't address the issue; the root of it is due to PM's new update which has unintentionally stopped all the older phones from working.

@Caro28 good to hear that it's back to working. If it happens again, things to try would be: shutting down your phone and powering back up, trying your SIM in another device, asking other Public Mobile user's in your area if they are experiencing the same thing or checking for network outages. Hopefully it was just a one time thing.


@Caro28 wrote:

everything is ok and now working, i got my yesterday s messages a minute ago ..... ?


Unusual...but good to hear that all is well now. Could have been a local network outage/upgrade in your area.

Caro28
Good Citizen / Bon Citoyen

everything is ok and now working, i got my yesterday s messages a minute ago ..... ?

hairbag1
Mayor / Maire

@Caro28 

is your account current or has it been Suspended ? Dial 611 with your cell to hear status of your plan.

Need Help? Let's chat.