07-31-2024 08:06 PM
How can I login and get access to my account. I don’t have access to my number and I can’t login with the email I signed up with. Please help!!
08-08-2024 09:53 PM
You are encouraged to private message OP directly in this situation
08-08-2024 05:18 AM
07-31-2024 10:13 PM
we are just customers and can't help much in your case. Reply and bold out the words saying you have no access to the email address and you need them to help to update the email address
07-31-2024 10:08 PM
I got a reply … If you know the password and e-mail address, you just need to log in. Is there an error, or? The only recommendation from our end would be that you try a clear cookies / cache in the settings of the browser / app, or try from a different browser / device.
I'm not sure what the agent is on I explained I can’t login since I don’t have access to my email or number
07-31-2024 09:42 PM
did you check the inbox?? Response time varies from 30 mins to couple hours
07-31-2024 09:35 PM
How long will this all take. I can’t wait this long
07-31-2024 09:35 PM
I walked into a Telus today they said they can’t help me but they can sell me a SIM card. I don’t mind paying for one but the thing is I don’t have my old phone as it broke which had my email on it I don’t have access too I had set up an esim. I remember my password for my pm account
07-31-2024 08:17 PM
No I don’t think I set up a pin. When I try putting in a pin it says invalid.
07-31-2024 08:08 PM
since you cannot login, you won't be able to use the Chatbot to open ticket. But no worries, you can still message PM and they will help you to update to a valid email address. Message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437