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I can’t login! I don’t have access to my email!

Nav00009
Good Citizen / Bon Citoyen

How can I login and get access to my account. I don’t have access to my number and I can’t login with the email I signed up with. Please help!! 

9 REPLIES 9
Moved:

softech
Oracle
Oracle

You are encouraged to private message OP directly in this situation

we are just customers and can't help much in your case. Reply  and bold out the words saying you have no access to the email address and you need them to help to update the email address 

Nav00009
Good Citizen / Bon Citoyen

I got a reply … If you know the password and e-mail address, you just need to log in. Is there an error, or? The only recommendation from our end would be that you try a clear cookies / cache in the settings of the browser / app, or try from a different browser / device.

I'm not sure what the agent is on I explained I can’t login since I don’t have access to my email or number 

did you check the inbox??  Response time varies from 30 mins to couple hours

Nav00009
Good Citizen / Bon Citoyen

How long will this all take. I can’t wait this long 

Nav00009
Good Citizen / Bon Citoyen

I walked into a Telus today they said they can’t help me but they can sell me a SIM card. I don’t mind paying for one but the thing is I don’t have my old phone as it broke which had my email on it I don’t have access too I had set up an esim. I remember my password for my pm account 

Nav00009
Good Citizen / Bon Citoyen

No I don’t think I set up a pin. When I try putting in a pin it says invalid. 

slusagm
Mayor / Maire

since you cannot login, you won't be able to use the Chatbot to open ticket.  But no worries, you can still message PM and they will help you to update to a valid email address.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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