I can't Receive incoming calls and/or text messages And cannot send text messages but can make out

[TT1984]

I just switched from chatter to public and I'm able to make outgoing calls but not able to receive incoming calls incoming text message and I'm not able to send outgoing text messages 

[Anonymous]

@TT1984 

you post two time keep on one post.

[0PX9O4]

You will want to send a private message to @CS_Agent  with your account details and they will resend the porting request for you.

[softech · Accepted solution]

@TT1984 Chatr?

so, are you porting out or porting in?

For porting in, there is a number to call and I can message you the number on Community inbox

for porting out, open  a ticket use this direct link: https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. 

[TT1984]

I need to get public mobile to resend a portal request to chatter is chatter so I can confirm the number change I Is timed out on the original Request and I still can't receive phone calls or text messages or send text messages

[Anonymous]

@TT1984 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

you can do some troubleshoot your device and test

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[BKNS27]

@TT1984 

Try rebooting your phone. Power off your phone then wait a few minutes then power the phone back on.