I can call some one else, but some else can't find my number

[SungsamHeo]

I got a phone number from here.I can make a message and call to the other person,but If the other person calls me, I can't get connect.

[Handy1]

@SungsamHeo  If you can log into your account and go to profile page you can pick a new number yourself . Note you can change number 4x for free every 30 days cycle 

Change # on profile tabs

[SungsamHeo]

You mean not necessary transfer number?,  so I asked just want to new number from public mobile number. Actually my old phone number closed. 

[computergeek541]

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@Meow wrote:

When you sign up you get temporary number you can use for outgoing service.

If you did transfer number but nobody can reach you on THAT number that means porting is either failed or is not completed yet.

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That's not the case if number porting is requested during the activation process.  For those instances, there is no temporary phone number.

[Meow]

When you sign up you get temporary number you can use for outgoing service.

If you did transfer number but nobody can reach you on THAT number that means porting is either failed or is not completed yet.

[hTideGnow]

HI @SungsamHeo 

so, you got a brand new number and not ported  your old number?

if it is, what phone you have? try to change to 3G only and check if you are receiving calls

also, try Reset All Networks on your phone, and try your sim card in another phone.  

[Handy1]

@SungsamHeo  So you didn’t port  number into PM from another provider ?? Can you try rebooting the phone . Maybe try reset network settings see if that helps . Also do you have eSIM or physical sim ?? If physical sim can you try it in another phone to test . 
worst case you can get support to investigate for you also 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437