How to recharge phone plan

[farann]

How to recharge phone plan

[farann]

How to activate suspended account or mobile number? Am so distressed!

Public mobile should have some contact number of live human chat. PLS HELP!!!

[hairbag1 · Accepted solution]

@farann 

30 days of active service...then 90 days in suspension and then plan is deactivated. Pay anytime in those 89 days in suspension and you're ok...at day 90...well...you know !

[Abheer]

Oh ok, thanks

[dust2dust]

@Abheer- 3 months suspended, 4 months since last payment.

[Abheer]

To start a new account, just purchase a plan of your choice and sign up. I am not sure if you can keep the same phone number some way but I doubt it. 

[BKNS27]

@farann 

If you haven’t kept up with monthly payments longer than 90 days for nonpayment then your accounts/service will be closed, SIM will not work and your number will be lost and returned to the carrier that owns the number.

Best to call 1-855-4PUBLIC to check the status of your accounts. If is closed then you need to purchase a new SIM from a Telus/Koodo store or from Amazon then activate/subscribe a plan and pick a new number on the PM app.

[Abheer]

I am sorry I may be wrong but I thought it was three months until your account is dead?

[farann]

Wan to keep the same number. Now how to to start a whole new account?

[dust2dust]

If you haven't paid to renew in more than 4 months then the account is dead. You would need to start a whole new account.

[farann]

How to activate my phone services? Didn't use the number since many months

[Abheer]

Hi @farann 

You need to add funds in your account using a payment method by going to the payment tab in your account (assuming you don't have autopay. If you do, then it is going to automatically charge you.)

Have a nice day.