How to get a hold of someone on the py

[Sarahcs]

@CS_Agent

Im in the process of my number transfer but got stuck. Someone from Telus reached out to help but I don’t have a way to call them back! According to PM there is no call number and no service agent at Telus knows how to get a hold of PM.

[hTideGnow]

hi @Sarahcs 

I know you have 3 private messages already.  When you call porting team, provide them account number of the old carrier. You might have given IMEI earlier and that usually cause problems.

Reply here and let us know your port is completed 

[LitlLdy]

@Sarahcs , 3 of Us have sent you a private message with the phone number for help with porting your # into PM. Hope it helps 🙂

[softech]

@Sarahcs 

no worry, There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@Sarahcs  If you’re trying to port in to PM there’s a number for live support hat can help . Will send private message. If your trying port out and need support for account number heres that link 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy]

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@Sarahcs wrote:

@CS_Agent

Im in the process of my number transfer but got stuck. Someone from Telus reached out to help but I don’t have a way to call them back! According to PM there is no call number and no service agent at Telus knows how to get a hold of PM.

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@Sarahcs ,

You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

@Sarahcs , I will send you a private message for the number for help with porting into Public Mobile.