How to cancel autopay on my credit card with a lost SIM and account was not created prior?

[Hafeez]

Any clues how to do the above noted?

[darlicious]

@Hafeez

A little more info on the suggestion by @softech ...

When you call 1 855 4PUBLIC and enter your 10 digit phone number to access the basic account info. You will be given your next renewal date. The evening before this date put a hold on your payment card before midnight eastern. If renewals are running on time payment is usually taken at 2 am eastern but they often run late so the earliest time that your account services are suspended is 6am eastern but you can check by calling your number or calling 1 855 4PUBLIC and entering your 10 digit phone number and it will tell you when your 90 days of suspension deadline is to reactivate your account or lose it forever. This will confirm that your suspension of your account services for non payment has taken affect. You can then take the hold off of your payment card.

Once you get a new sim card contact customer support to perform the sim swap and you will be able to finally create your self serve account by receiving the 6 digit alphanumeric code that is texted to you on 611 from pm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

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@Hafeez wrote:

Any clues how to do the above noted?

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@Hafeez  - if you can pick up a SIM card and swap it with Customer Support Agents (since you cannot do this yourself if you do not have access to your Self Serve account) .

Retail locations here: https://www.publicmobile.ca/en/on/store-locator

Then, to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Click "Contact Us"

Then Click "Click here to submit a ticket"

Removing autopay is easiest in your current situation by calling # 1-855-478-2542  to access your account. But, yes, as @softech mentions you will need your 4 digits account PIN to do so.

[Yummy]

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@softech wrote:

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2.   via PM *611.  If you know the 4 digit PIN, you can call 1-855-4PUBLIC and disable Autopay there

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How is he going to use 611 if he lost SIM meaning he has no access to his account through his phone?

[softech · Accepted solution]

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@Hafeez wrote:

Any clues how to do the above noted?

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@Hafeez   You can either do it from the Credit card side or from PM

1. credit card:  if you know the next renewal date (you can check your statement and count 30 days after the last payment date), then you temporary suspend your account a day or two before that so PM cannot get the payment.  Once PM cannot get the payment for renewal, your account will be in suspension and it can be suspended for as many as 90 days

2.   via PM *611.  If you know the 4 digit PIN, you can call 1-855-4PUBLIC and disable Autopay there

3. Open ticket with PM support and have them to put it on Supsended/Lost and/or disable Autopay as well.  Open ticket via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there