12-06-2019 12:46 PM - edited 01-05-2022 08:23 AM
Hello!
I just got the free 1GB and 400 minutes of calling that Public Mobile was offering for the holidays...but I don't know how to use them. More specifically; how do I use that data (and calling) that I just got instead of the data and calling that is included in my plan? Can I switch back and forth between the two (my plan and the add on)?
Thank you!
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12-06-2019 12:52 PM
That is an extra data bucket, once you run out of your monthly data allowance, it will continue to use the Free 1GB until you run out. If you don't use all of your monthly quota, then you will still retain the Free 1GB. You cannot switch between them, it will be done automatically if you exceed your data limits for your plan.
12-06-2019 12:50 PM - edited 12-06-2019 01:14 PM
@LIGHTWINGS_17 wrote:Hello!
I just got the free 1GB and 400 minutes of calling that Public Mobile was offering for the holidays...but I don't know how to use them. More specifically; how do I use that data (and calling) that I just got instead of the data and calling that is included in my plan? Can I switch back and forth between the two (my plan and the add on)?
Thank you!
The 400 moinutes of calling is available if you need to make a call to one of the international countrys on the list. Also...if you're on a limited calling in Canada plan...you'll be able to call Caanada when your limited plan runs outta minutes.
Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.
12-06-2019 12:51 PM - edited 12-06-2019 12:56 PM
Did you obtain them?
If you have unlimited calling you can use the minutes for international listed destinations (Canada and USA are on the list if you don't have unlimited to either)
To use data you would need data enabled phone, some flipphones can do it, but you'll need to configure it. If you already have smartphone, you should enable data to use it. If it's not working you should check your connection settings.
If you have an older phone and don't need data, it's ok it will not expire or leave your account, later on it will be available for you.
12-06-2019 12:52 PM
That is an extra data bucket, once you run out of your monthly data allowance, it will continue to use the Free 1GB until you run out. If you don't use all of your monthly quota, then you will still retain the Free 1GB. You cannot switch between them, it will be done automatically if you exceed your data limits for your plan.
12-06-2019 12:54 PM
Thanks for clarifying this.
12-06-2019 12:55 PM - edited 12-06-2019 12:56 PM
The 1GB bonus data will be used once you have used up your regular plan data and will remain in your account until depleted. The LD minutes will start once you make a LD call to the listed countries and will remain in your account until they are used up.
12-06-2019 01:31 PM
It would be used automatically once you are out of your data limit.
Same for Intl calling. The add-ons don't expire and you can check the balane in your account.
12-06-2019 01:37 PM
The PM gifts we all have access to do not expire and will be valid after your plan minutes and data have run out to use anytime you wish.
12-06-2019 09:26 PM
seems like the free add-ons have no expiration date!?
12-06-2019 09:44 PM
Correct, no expiration date.
AE_Collector