Why can’t I call 800 or 888 numbers?

[ERuss]

I get an error every time when I try to call my bank support or other toll free numbers. 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[ERuss]

I submitted a ticket but I’m still waiting for a solution. 

[hTideGnow]

hi @ERuss 

1800/1888 are allowed calls, but PM has a system glitch lately.  

to have that fixed, all your need to do is to open a ticket with PM support agent and they will reset the account on the system.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage