4 hours ago
The system suspended my service due to non-payment on September 3rd but the payment was supposed to come out to the 4th of September. Do to u forseen circumstances I had no choice but to create a new account with a new number. How do I cancel the new account. Transfer the funds that I put on the new account to the old account which is the same price? Contacting customer service is totally not easy on this app just saying.. HELP ME
Solved! Go to Solution.
4 hours ago
Thank you very much I just messaged
4 hours ago
Thank you for your time as I just message them
4 hours ago
HI @Mattyg1234
PM cycle is 30 days, and the cycle date is confusing.
if it shows you last cycle was Aug 04, 2024 - Sep 03, 2024, then Sept 3 is actually the renewal date, not 4th
why you need to create a new account? wyou can simply login to the old one and pay and resume service
with your situation, I think you need to contact support agent to sort out the 2 accounts. Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
@Mattyg1234 You cannot transfer number from one PM account to another . You need to make payment on your old account o keep the same number . I’ll leave you a direct link to support to try and straighten out and cancel your new account hopefully they will reimburse you , best of luck 🤞
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437