How do I get back my original username?

[DrSaxMusic1]

My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.

The system gave me "DrSaxMusic1" but I want my old name back.

[EB0]

@eddieO @Wayworn 

Every new customers gets only 5 points Welcome, $10 point if he was referred by someone.

all customers on the legacy reward system who joined PM before January 2022, got in May 2024, 5 point Welcome and one time data add-on from 5GB, 30GB or 240GB based on his plan valid for 150 days

[eddieO]

@Wayworn, it looks like everyone gets the 5 free points as a "welcome gift" when joining the Public points system. I also got the $10 credit for using someone's referral code but I didn't get any data gifted and I'm on the 50 GB plan. I'm pretty sure it was only the legacy customers that were on the retired Public Rewards system that got data gifted that expired after 150 days. Not all legacy customers received the same amount of data, I think it depended on what plan they were on

[Wayworn]

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@hTideGnow wrote:

HI @Wayworn  @DrSaxMusic1 

we were allow to change our community name easily ourselves.  But someone abused it and keep changing names and then posted spam, hence PM took away the privilege

But, support agent can still help if it is a one time request and if it makes sense.  So, message support agent and ask

---

So it seems that more was possible in the past. Also read that some lost gift data if they downgraded. I understand that now also downgrading plans is  not possible. When I joined I did receive 5 free points and also a $10 account credit but no data was gifted. Possibly because my $15 plan does not include and data unless I purchase as I did with my $10 credit.

[funpig1]

@DrSaxMusic1 @Wayworn 

The same thing happened to me when eversafe was implemented back in 2023. My original nickname was funpig.

I recently contacted an agent about it. They can switch you back to your old nickname/community account.  However, any status or bravos would you have earned using your current nickname will be lost. I opted to stay with the current nickname until my help points had accrued. I may switch when I am less active.

[eddieO]

@Wayworn it looks like a year ago it was possible ( through the website) under the Personal tab there was a sub-tab for Nickname but it no longer appears so it doesn't look like we can change it at the self-serve level but I'm sure an agent should be able to have access 

[hTideGnow]

HI @Wayworn  @DrSaxMusic1 

we were allow to change our community name easily ourselves.  But someone abused it and keep changing names and then posted spam, hence PM took away the privilege

But, support agent can still help if it is a one time request and if it makes sense.  So, message support agent and ask

[Wayworn]

So it is possible to revise one's community name?

[eddieO]

@DrSaxMusic1, since this is an account related issue you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)