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How do I cancel a plan that hasn't been activated?

Madmom
Great Neighbour / Super Voisin

My son subscribed without my permission using my banking info.  I cannot seem to find how to cancel this.  As he just did this an hour ago there is no Sim card yet and phone has not been activated.  Please help!

4 REPLIES 4

Madmom
Great Neighbour / Super Voisin

Thank you so much, I have set a message.  Lori

Chalupa_Batman
Mayor / Maire

Hello @Madmom 

You can reach a CS Agent to cancel and refund if anything has been paid using the chatbot down at the bottom right corner. If that is no help, contact your bank and have the fees reversed. 

hTideGnow
Mayor / Maire

HI @Madmom 

if the account not fully activated yet, you have not use the service yet, then message support and they can hep to cnacel

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Madmom  If the sim hasn’t been activated then there’s nothing to cancel . But you can use this direct link to support to remove credit  card info on file right away 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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